Dispatcher 101 & Freight Broker 101 Training BOOK NOW
Exodus Logistics Learning Center
America’s #1 Dispatcher & Freight Broker Training
Frequently Asked Questions
Product Fulfillment & Shipping
Delivery
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address. - Ask your local post office if they have your package. - Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise— If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@exodusdispatchingandtraining.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order,
but the new order would be at your expense.
Orders
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@exodusdispatchingandtraining.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
​
Product disclaimers: Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.
​
You may notice some discoloration or off-white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology.
​
In addition, inks used are water-based and eco-friendly. If you receive a product with a mark - please wash it before reporting a problem.
Returns
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@exodusdispatchingandtraining.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
​
Product disclaimers: Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.
​
You may notice some discoloration or off-white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology.
​
In addition, inks used are water-based and eco-friendly. If you receive a product with a mark - please wash it before reporting a problem.
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@exodusdispatchingandtraining.com!
​
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@exodusdispatchingandtraining.com with photos of the wrong/damaged items, and we’ll sort that out for you.
​
At this time, we don't offer exchanges.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@exodusdispatchingandtraining.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Get in touch with us - info@exodusdispatchingandtraining.com